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Monday, March 25 • 3:00pm - 3:50pm
Service in America Sucks

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This session takes a deep dive into the psyche of guest service and why it is often mediocre to bad. It also offers some interesting insights and tips on how to identify great hires and train them into a culture of hospitality.

avatar for Kelley Jones

Kelley Jones

Principal, Kelley Jones Hospitality
Kelley Jones is the founding partner of Hospitality Alliance and principal of Kelley Jones Hospitality with offices in New York City and Las Vegas. His ventures include the Mayfair Hotel in Los Angeles, California; The Dapper Doughnut and Proof Tavern in Las Vegas, Nevada. Jones instructs... Read More →

Monday March 25, 2019 3:00pm - 3:50pm PDT
Room S228