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Tuesday, March 26 • 1:00pm - 1:50pm
Personalizing the Bar Experience: Where Everybody Knows Your Name

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Creating personalized experiences is the key to ensuring loyalty and frequency for today's Bar guests. TGI Friday's utilizes a perfect union of new technologies and traditional bartender techniques to create one-of-a-kind and personalized experiences for their Guests. This session outlines TGI Friday's journey, feedback from their Guests, and the lessons learned along the way.

avatar for Anna Krone

Anna Krone

Director of Bar & Beverage Innovation, TGI Fridays
Anna Krone is the Director of Bar & Beverage Innovation for TGI Fridays and has over 20 years of experience in the hospitality industry. She found her passion for this industry working as an operator in independent restaurants before transitioning to the corporate office of Maggiano’s... Read More →
avatar for Sherif Mityas

Sherif Mityas

Chief Experience Officer, TGI Fridays
Sherif Mityas is the Chief Experience Officer for TGI Fridays with oversight for the Brand’s Marketing, Operations, Strategy, and Digital efforts. Mr. Mityas has more than 20 years’ experience in the retail and hospitality industries in both senior consulting and executive industry... Read More →

Tuesday March 26, 2019 1:00pm - 1:50pm PDT
Room S228