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Monday, March 25 • 11:00am - 11:50am
Understanding the Psychology Behind Guest Experiences

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Educating service professionals in the different psychologies & behaviors that leave every feeling like a guest of honor. Learn how Echo & Rig keeps a customer-centric mindset like not charging for every nominal service that has led to a consistently full restaurant, multiple awards, and paved the way for further expansion.

avatar for Sheryl Best

Sheryl Best

Director of Guest Relations, Echo & Rig
Being in love with the hospitality business since running a restaurant on the famous Sunset Strip, Sheryl continues to live her dream at Echo & Rig. As part of the opening team of Las Vegas’ first mega resort The Mirage, Sheryl fell in love with the dynamics in all aspects of hospitality... Read More →

Monday March 25, 2019 11:00am - 11:50am PDT
Room S228