Nightclub & Bar Show 2019 has ended
Back To Schedule
Tuesday, March 26 • 3:00pm - 3:50pm
The Importance of Your Entrance: How to Run It & the Art of the Jedi

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Feedback form is now closed.
The first impression your guests have is a psychological trigger that colors every aspect of their guests experience during their stay. Hosts and security personnel create your guests’ first impressions, before they get to see how beautiful your venue is, how good your food may be, or how tasty or creative your cocktails might be. Your staff in these positions are as important (if not more important), than many other positions in your venue, but often times the positions are filled with under-qualified, under-paid, and/or improperly trained personnel incapable of carrying out a very important purpose – to mold a positive and welcoming impression before anything else. This session discusses the importance of the initial impressions your “front of” front of house should be giving your guests, how they can attract new guests, and how to retain return guests. This session leaves time for an open format Q&A session at the end for more specific questions.

avatar for Homan Taghdiri

Homan Taghdiri

Co-Founder & Managing Partner, Invictus Hospitality
The entrepreneurial spirit has been flowing in Homan’s blood from his childhood days. Having worked in the hospitality industry since he was 14 years old, Homan has not only incrementally taken the steps to further his passion for the industry, but also, completed his educational... Read More →
avatar for Michael Tipps

Michael Tipps

Co-Founder, Invictus Hospitality
Michael Tipps has over 23 years of experience working, managing, and consulting in all facets of the hospitality world (throughout all positions, and including hotels, restaurants, bars, and nightclubs). His career started in Hospitality in South Florida where he worked in almost... Read More →

Tuesday March 26, 2019 3:00pm - 3:50pm PDT
Room S227