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Monday, March 25 • 10:00am - 10:50am
Customer Service: What is It and Do You Have It?

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In this session, William Orilio and Theron Fisher share their insights on just what “Customer Service” looks like, how it’s defined in today's world. Together they explore and debate how technology has permeated nearly every aspect of hospitality/customer service and how it has changed consumer behaviors and the overall customer service experience and when enough may really be enough. It is time to get basics, so your employees can exceed your guests expectations and deliver “Visibly Superior Customer Service,” once again.

avatar for Theron Fisher

Theron Fisher

Executive Chef & Culinary Instructor, Kitchens for Good
Theron Fisher has over 30 years of leadership experience and expertise in the hotel, gaming and culinary industries.  For the past three years Theron held the position of Executive Chef and Culinary Instructor for Kitchens for Good, a San Diego based non-profit organization. At Kitchens... Read More →
avatar for William Orilio

William Orilio

Owner, Hospitality Consultants
William “Billy-O” Orilio is the owner of HOSPITALITY CONSULTANTS, a San Diego based hospitality consulting firm, which specializes in assisting operators with UNION properties develop investigative “In-House” programs with proven results. Billy-O has over 40 years’ and over... Read More →

Monday March 25, 2019 10:00am - 10:50am PDT
Room S228