Nightclub & Bar Show 2019: Full Schedule

10:00am PDT

Customer Service: What is It and Do You Have It?

In this session, William Orilio and Theron Fisher share their insights on just what “Customer Service” looks like, how it’s defined in today's world. Together they explore and debate how technology has permeated nearly every aspect of hospitality/customer service and how it has changed consumer behaviors and the overall customer service experience and when enough may really be enough. It is time to get basics, so your employees can exceed your guests expectations and deliver “Visibly Superior Customer Service,” once again.

Speakers

Theron Fisher

Executive Chef & Culinary Instructor, Kitchens for Good

Theron Fisher has over 30 years of leadership experience and expertise in the hotel, gaming and culinary industries. For the past three years Theron held the position of Executive Chef and Culinary Instructor for Kitchens for Good, a San Diego based non-profit organization. At Kitchens... Read More →

William Orilio

Owner, Hospitality Consultants

William “Billy-O” Orilio is the owner of HOSPITALITY CONSULTANTS, a San Diego based hospitality consulting firm, which specializes in assisting operators with UNION properties develop investigative “In-House” programs with proven results. Billy-O has over 40 years’ and over... Read More →

Monday March 25, 2019 10:00am - 10:50am PDT
Room S228

Conference Sessions

Registration Pass Conference Pass, VIP Pass
Track Guest Interaction & Experience

11:00am PDT

Understanding the Psychology Behind Guest Experiences

Educating service professionals in the different psychologies & behaviors that leave every feeling like a guest of honor. Learn how Echo & Rig keeps a customer-centric mindset like not charging for every nominal service that has led to a consistently full restaurant, multiple awards, and paved the way for further expansion.

Speakers

Sheryl Best

Director of Guest Relations, Echo & Rig

Being in love with the hospitality business since running a restaurant on the famous Sunset Strip, Sheryl continues to live her dream at Echo & Rig. As part of the opening team of Las Vegas’ first mega resort The Mirage, Sheryl fell in love with the dynamics in all aspects of hospitality... Read More →

Monday March 25, 2019 11:00am - 11:50am PDT
Room S228

Conference Sessions

Registration Pass Conference Pass, VIP Pass
Track Guest Interaction & Experience

2:00pm PDT

Make Money with Your Music

Wyatt Magnum and Steele Platt lead this discussion on how to program the right music for your bar, restaurant, hotel, or nightclub. Session topics include selecting the right music service, understanding music licensing, dayparting, beats-per-minute, and music genres that make money. Unlock hidden revenue potential by improving your music through their carefully crafted and scientific methods.

Speakers

Wyatt Magnum

President, Magnum Music Group

Wyatt Magnum began his music career working in record stores in high school and as an on-air radio personality at the tender age of 18. He’s also been one of the nation’s top nightclub d.j.’s before beginning his music consultancy practice, traveling the world teaching the skills... Read More →

Steele Platt

Founder, Yard House Restaurants

Steele Platt founded Yard House Restaurants in Orange County, CA in 1996 and served as its Chief Executive Officer until 2012 when he divested his interest to the Darden Restaurant Group. Steele created his first restaurant concepts called Kailua's at the Tivoli in Denver, CO. in... Read More →

Monday March 25, 2019 2:00pm - 2:50pm PDT
Room S228

Conference Sessions

Registration Pass Conference Pass, VIP Pass
Track Guest Interaction & Experience
about The Restaurant Coach

3:00pm PDT

Service in America Sucks

This session takes a deep dive into the psyche of guest service and why it is often mediocre to bad. It also offers some interesting insights and tips on how to identify great hires and train them into a culture of hospitality.

Speakers

Kelley Jones

Principal, Kelley Jones Hospitality

Kelley Jones is the founding partner of Hospitality Alliance and principal of Kelley Jones Hospitality with offices in New York City and Las Vegas. His ventures include the Mayfair Hotel in Los Angeles, California; The Dapper Doughnut and Proof Tavern in Las Vegas, Nevada. Jones instructs... Read More →

Monday March 25, 2019 3:00pm - 3:50pm PDT
Room S228

Conference Sessions

Registration Pass Conference Pass, VIP Pass
Track Guest Interaction & Experience

4:00pm PDT

Bar Undercover

This session takes attendees through the good, the bad, and the ugly facets of bar ownership. Through story-telling, videos, and photos, Richard Welcovitz demonstrates the right and wrong things to do in your bar. He also outlines a strategy of tactics to improve your business, including leadership, guest service, and quality standards. By following Richard’s tactics, you will ultimately lead your bar to positive financial results with guests returning time and time again.

Speakers

Richard Welcovitz

Business Relations Manager, Walt Disney World

Richard Welcovitz’s passion around bars and restaurants began in his early years working for local restaurants in the Philadelphia area. His experience taught him about restaurant and bar operations and the art of making customers happy. Rich’s has expertise in leadership, training... Read More →

Monday March 25, 2019 4:00pm - 4:50pm PDT
Room S228

Conference Sessions

Registration Pass Conference Pass, VIP Pass
Track Guest Interaction & Experience

10:00am PDT

Grand Concept & Design Creation

Bars & Restaurants must implement and develop the right conceptual elements in their establishments in order to give guests the ultimate experience. However, not everyone has the capital to execute such grand design concepts so hear from our panelists how they balance budget and vision. Walk away from this session knowing how to make your guests feel that an ordinary night out was transformed into a memorable experience.

Moderators

David Klemt

Editor, Nightclub & Bar

David got his start as a hospitality industry writer and editor in Las Vegas. He has been writing about bars, nightclubs, restaurants and the industry as a whole for more than 10 years. Starting off as a freelance reporter and contributing author for Nightclub & Bar and the Nightclub... Read More →

Speakers

Jason "JROC" Craig

Nightlife Partner, Clique Hospitality

Catch him if you can. Jason Craig, better known as JROC, has made a life living in the nightlifeand hospitality fast lane.Following a tour of Iraq in the United States Marine Corps, Craig came to Las Vegas where hebegan to build his personal brand. Having started his hospitality career... Read More →

Ryan Labbe

Nightlife Partner, Clique Hospitality

You never know what to expect from Ryan Labbe. The Rhode Island native has worked in the hospitality industry since he was a teenager; he's made a name for himself by using his creative thought process to devise unique experiences.After attending school in both Philadelphia and Rhode... Read More →

David Manica

President, MANICA Architecture

David Manica PRINCIPAL, MANICA ARCHITECTURE, USA David believes in stunning design and innovative functionality as the path to successful buildings. In his 25 years designing large public assembly facilities, David has forged a vision for some of the world’s highest-profile stadium... Read More →

Tuesday March 26, 2019 10:00am - 10:50am PDT
Room S228

Conference Sessions

Registration Pass Conference Pass, VIP Pass
Track Guest Interaction & Experience

1:00pm PDT

Personalizing the Bar Experience: Where Everybody Knows Your Name

Creating personalized experiences is the key to ensuring loyalty and frequency for today's Bar guests. TGI Friday's utilizes a perfect union of new technologies and traditional bartender techniques to create one-of-a-kind and personalized experiences for their Guests. This session outlines TGI Friday's journey, feedback from their Guests, and the lessons learned along the way.

Speakers

Anna Krone

Director of Bar & Beverage Innovation, TGI Fridays

Anna Krone is the Director of Bar & Beverage Innovation for TGI Fridays and has over 20 years of experience in the hospitality industry. She found her passion for this industry working as an operator in independent restaurants before transitioning to the corporate office of Maggiano’s... Read More →

Sherif Mityas

Chief Experience Officer, TGI Fridays

Sherif Mityas is the Chief Experience Officer for TGI Fridays with oversight for the Brand’s Marketing, Operations, Strategy, and Digital efforts. Mr. Mityas has more than 20 years’ experience in the retail and hospitality industries in both senior consulting and executive industry... Read More →

Tuesday March 26, 2019 1:00pm - 1:50pm PDT
Room S228

Conference Sessions

Registration Pass Conference Pass, VIP Pass
Track Guest Interaction & Experience

2:00pm PDT

Transforming Your Operation into a Destination

Retail is dying. Are bars facing the same plight? Andrew Chun of Sidecar Hospitality is focusing on building a sense of community and creating compelling reasons for patrons to leave their homes and spend time (and money) in bars. Making money in a saturated market like San Francisco, with its astronomical rent and $15 minimum wage, is no easy feat. "Good enough" is no longer an acceptable approach to the bar business. From experimenting with pop-up bars to long-term design elements to understanding why today's customers should even want to go out, Chun will share the models Sidecar Hospitality uses to grow their venues and generate revenue.

Speakers

Andrew Chun

Managing Partner, Sidecar Hospitality

Andrew is a lifelong entrepreneur. Whether it was founding a women’s designer t-shirt company or creating the platform for Press Club, Andrew has consistently found joy in driving new ideas forward. Strategic lessons learned at Bain & Company combined with financial knowledge gained... Read More →

Tuesday March 26, 2019 2:00pm - 2:50pm PDT
Room S228

Conference Sessions

Registration Pass Conference Pass, VIP Pass
Track Guest Interaction & Experience

3:00pm PDT

Tuesday is the New Friday

Noonan is an expert at creating unique, unforgettable culinary and social experiences that drive traffic and sales. He truly believes Monday nights can be just as lucrative as the weekend. In this session, Noonan speaks to creating social experiences that garner national attention and talk about creating buzzworthy events that lift traffic, market themselves, and keep guests coming back for more.

Speakers

Kyle Noonan

Founder & CEO, FreeRange Concepts

Restaurateur Kyle Noonan has a vision for creating amazing culinary experiences that electrify the people of Texas and beyond. After graduating from SMU, Noonan had a successful 13-year career, opening and operating locations for Pappas Restaurants. In 2011, Noonan teamed up with... Read More →

Tuesday March 26, 2019 3:00pm - 3:50pm PDT
Room S228

Conference Sessions

Registration Pass Conference Pass, VIP Pass
Track Guest Interaction & Experience