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avatar for Bob Brown

Bob Brown

Bob Brown Service Solutions
President
Bob Brown, a leading industry expert, keynote speaker, author, trainer and consultant. Known for his high-content, interactive and motivational presentations, he's is the author of the best-selling Little Brown Book of Restaurant Success selling over 100,000 copies worldwide.

Bob’s techniques work. His story-telling style and use of “brain-stickers” make learning go down easy. His passion, humor, charisma and high energy style will elevate your approach to delivering extraordinary guest service.    

A top-rated speaker at GM conferences and national and state association meetings, Bob pioneered Marriott’s Service Excellence Program and has developed programs for Disney, Nordstrom, Hilton, Caesar’s Entertainment, Morton’s of Chicago, Olive Garden and Red Lobster and the famed Burj Al Arab in Dubai. He’s frequently quoted in the New York Times and the Wall Street Journal.